Here you’ll find answers to the most common questions about our products, services, shipping, and more. Whether you’re buying your first smartphone, upgrading your current device, or simply looking for mobile accessories, we’re here to make your shopping experience easy and hassle-free.
We believe in transparency, customer satisfaction, and providing you with reliable information so you can shop with confidence. Our team is committed to offering high-quality products at affordable prices, along with excellent customer service.
What types of mobile phones do you sell?
We offer a wide range of mobile phones from top brands including Samsung, Infinix, Vivo, Oppo, Tecno, Realme, Xiaomi (Mi), iTel, and ZTE.
Are all your phones original and brand new?
Yes, we only sell 100% original, brand-new, and sealed mobile phones with official warranty.
Do you provide a warranty with mobile phones?
Yes, all our phones come with a manufacturer’s warranty (usually 12 months) depending on the brand.
Can I buy mobile accessories from your shop?
Absolutely! We also sell a variety of mobile accessories like chargers, headphones, cases, screen protectors, and power banks.
Can I get my phone on installment?
Yes, we offer easy installment plans with selected banks and payment partners.
Do you provide repair services?
Yes, we offer mobile repair and software solutions for selected brands.
Do you offer home delivery?
Yes, we offer delivery services within the city. Terms and charges may apply.
How can I contact Alkhair Mobile Shop?
You can contact us via phone, WhatsApp, or visit our shop directly.
Is there a return or exchange policy?
Returns are only accepted in case of manufacturing defects as per warranty terms. No returns on change of mind.